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ZUG1035 - Communication skills

15 Credits


This module aims to equip students with the understanding and skills to communicate effectively through the application of multimodality in diverse contexts. The content of this module includes introduction to the communication process; models and theories of interpersonal communication; perception and communication; communication in diverse cultural, social and organisational contexts;

verbal communication skills; nonverbal communication skills; interaction management skills; group communication skills; public communication skills; conflict and negotiation management skills.

Undergraduate – Module

Refer to the specific census and withdrawal dates for the semester(s)/term(s) in which this module is offered.


  • First Semester 2021


  • Discuss the communication process
  • Explain the role of perception in communication
  • Communicate effectively (verbally)
  • Communicate effectively (non-verbally)
  • Manage the interaction in various contexts
  • Communicate effectively in groups.
  • Communicate effectively in the public context.
  • Manage conflict and negotiate in various situations.


  • Within semester / term assessment: 80%
  • Examination: 20%

Workload requirements

Minimum total expected workload to achieve the learning outcomes for this module is 150 hours typically comprising a mixture of scheduled learning activities and independent study. Independent study may include associated readings, assessment and preparation for scheduled activities. The module requires on average three/four hours of scheduled activities per week. Scheduled activities may include a combination of teacher directed learning, peer directed learning and online engagement.