Complaints are a reality of life and the agrochemical industry is no exception. Our attitude in the investigation and handling of complaints will determine the outcome and the continued relationship or partnership with the client. This is true whether the complaint is justified or not.
The aim of this short learning programme is to provide direction and basic skills on the handling of agrochemical complaints. The programme is intended to broaden your mind-set, enabling a deeper understanding of the proximate causes of complaints and emphasising the need for a careful and systematic search for the facts, through inspection and by asking relevant questions. The training course presents the theory behind complaint handling procedures, followed by practical examples of typical agrochemical complaints and how these may have been handled and resolved. Lastly, this programme focuses on the correct measures that should be taken to minimise the likelihood of complaints and claims arising.
MSA Competency based short learning programme
The course will benefit all involved in the agrochemical industry, including the wider agricultural sector, agrochemical agents, company representatives and technical advisers both within agrochemical dealerships and the manufacturing sector/ product registration holders.
Mr Brian Kerrin holds a BSc degree in Plant Pathology and Microbiology and is a member of the Insurance Institute of South Africa and a fellow of ‘The Institute of Loss Adjusters of Southern Africa” (both by examination). Mr Kerrin has practised as a loss adjuster since 1981, specialising in the investigation of agricultural liability complaints including agrochemicals/ pesticides, seed, fertilizers, forestry, livestock, environmental pollution, wildlife, spreading wildfires and related matters (the investigation of and resolution of complaints).