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ZPG9004 - Managing the globally diverse firm

15 Credits NQF 9


Contemporary business environments are increasingly competitive, global, fast paced and knowledge intensive. In these environments, effective use of technology and human capital are crucial to an enterprise’s success and survival. This unit focuses on practical issues such as planning and executing staffing strategies, the influence of human behaviour, creating and sustaining teams, cultural influences, managing power, conflict and politics, managing a global workforce, how to improve productivity, how to manage change and how to be an effective leader of a globally diverse firm.


The learning goals associated with this unit are to:

  • Analyse the role of human capital in organisations
  • Analyse the implications of diversity and workforce diversity programs on organisational effectiveness
  • Evaluate personal and organisational effectiveness
  • Apply the general problem-solving process to systematically analyse and resolve organisational challenges
  • Apply motivational theories and job design to increase work motivation and personal and organisational effectiveness
  • Devise coping strategies to manage workplace stress
  • Apply leadership theory to the design of a leadership development programme
  • Analyse and apply principles of supportive and informal communication
  • Apply different conflict handling styles to resolve varied conflict situations
  • Apply theories of teamwork to develop strategies for effective teamwork
  • Manage change in an organisation
  • Analyse organisational culture to align it with performance outcomes.


Continuous assessment throughout the five weeks: 100%

Workload requirements

Minimum total expected workload to achieve the learning outcomes for this unit is 150 hours per unit typically comprising a mixture of scheduled learning activities, online interactions and independent study. Independent study may include associated readings, ‘use it now’ (in your job) applications, reflections, assessment and preparation for scheduled activities. The unit requires 3 Saturday sessions of scheduled contact. Scheduled activities may include a combination of teacher directed learning, guest speakers, case studies, peer directed learning and online engagement.